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Terms & Conditions

Terms & Conditions

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Our strategic shipping partner is Fedex. We've come to love their service ourselves and we hope you will love them too!

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Warranty Terms

Manufacturer's Warranties: Many products offered by HighLux provide a manufacturer's warranty! After 30 days, the customer is responsible for the shipping cost of warranty replacement(s).

Please note a manufacturer's statement of Average Rated Life Hours does not imply a warranty. 

Supplemental Warranty: HighLux provides a 30-day supplemental warranty for those products not accompanied by a stated factory warranty unless categorized as Special Handling, Special Order, or Non-Stock.
 
The supplemental warranty allows for replacement of the original purchase up to 30 days from the invoice date, subject to a possible restocking fee, and HighLux will pay for the shipping costs of the replacement.

 

Return Policy

Returns can only be done within 30 days of invoice date. Refunds do not include shipping charges. If the order included free shipping then our original cost of shipping will be deducted from the refund. A 20% restocking fee will be deducted for all returns. 

Please do not send any return merchandise to us without our prior authorization. All returns must be securely packaged, prepaid and shipped via a secure carrier or personally delivered to our office, 1301 E Parkerville Rd Suite F, Desoto Tx 75115.

Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser. 

HighLux is not responsible for packages lost or damaged while in-transit to us.

 
Billing Terms

At HighLux.com we accept multiple forms of payment. Currently, we accept VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER. HighLux.com has partnered with Authorize.net to process all transactions giving you peace of mind knowing that you are protected. Authorize.net is PCI Compliant. Payments are processed immediately at the completion of the checkout process. Thanks for shopping with us!
 

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